Hi! I’m Jackie.
I am a human-centered designer, researcher, strategist, and facilitator. I adore research because it connects us, reveals shared needs, values, and celebrates our humanness. Seeking to understand user needs is such a worthy journey and full of the unexpected. I work hard to bring these stories forward in my work, delivering strategies that push my clients to center the needs of their users. With AI more deeply ingrained in our world it is increasingly interesting to understand the complexity and depth of human behavior and beliefs. I aim to do so for companies who understand the value of “the why” and want to build their offerings based on well-researched human insight.
Teammates say:
“Jackie is a number one go-to resource, can facilitate virtuoso-level workshopping, and is hyper-inclusive. People love working with Jackie because she makes them feel seen and appreciated, making sure to call out individual contributions in client meetings and actively listening to their thoughts and feelings.”
“I challenge anyone to show me someone who is better at building client relationships than Jackie. She is an expert at bringing the client along through the process, helping them appreciate the value of research and human-centered design, and socializing work in a way that feels expert but approachable.”
"Jackie is THE example of professional excellence, especially when it comes to client engagement. I've learned a lot about how to engage clients in a way that feels personal and professional from watching Jackie work.”
“Three reasons you can count on Jackie: Client whisperer: She knows how to answer their questions before they even ask 'em; Team vibes champion: She understands how to ignite the power of her crew, activating each of their unique talents; Research queen: She consistently focuses human-centered research as the reason we're all here.”
Clients say:
“What was amazing to see yesterday was our group thinking differently in a holistic and elevated view. We got people excited about a business process that happens quietly in the background and that in and of itself is major" – Northwell Client
“The jaws on the floor reaction when looking at the current state blueprint tells you all you need to know when it comes to the value this is delivering. I keep messaging [leadership] at every one of these workshops telling her you're all wizards. I just love it.” – Gusto Client
"Wow, the (research) facilitation is hard. The way you facilitate is just excellent...getting into the mind of the customer... you identify with what she is thinking... I need to take classes with Jackie. It's been enlightening." - FedEx Client
“It was a good experience. I also thank you for the process of your interview. You made me think about my answers during and after. You were good at finding the important points that brought out the best in me.” – Aspen Dental Research Participant
Clients
Education and Certifications
